Sample report
What a Stars by X report looks like.
Every paid audit produces a report like this one. Business name, shopper identity, and specific location details are redacted in this sample.
Stars by X · Audit Report
████████ ████ — Single Visit Audit
Visit date: ██/██/2026 · Shopper: ████████ · Confidential
Overall score
3.8
out of 5
Scored categories
Greeted within 30 seconds. Entrance clean and well-lit.
Could not answer product question without checking with manager.
Wait time within expected range for time of day.
Handled a complaint politely but did not offer a resolution.
All surfaces clean. Restroom checked and in good condition.
Call answered on second ring. Hold time under 90 seconds.
Top suggestions (ranked by impact)
- Train staff to answer product questions without escalating — or to escalate gracefully with a clear timeline.
- Add a resolution script for complaints: acknowledge, apologize, offer something specific.
- Consider a brief greeting script for peak hours when the natural greeting may be delayed.
Want to know how your business scores?
Real reports include photos, a full narrative, and suggestions ranked by priority. Paid audits are private — only you see the results.
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