Newport Beach, CA
Mystery Shopping in Newport Beach, CA
Newport Beach customers expect a premium experience every time. We tell you whether your team is delivering it — before a bad review does.
Most popular packages
Three ways to start in Newport Beach
Phone & Online Check
Starting at $349
We contact your business as a real customer to evaluate how quickly and accurately your team responds.
Request a quoteIn-Person Audit
Starting at $795
An unannounced visit scored across six categories — greeting, service, environment, accuracy, speed, and resolution.
Request a quoteVideo Audit
Starting at $1,295
Everything in the in-person audit, plus discreet video documentation of the visit for your records.
Request a quoteIndustries we shop in Newport Beach
Every customer-facing business
How it works
Four steps, no surprises for us
01
You request a quote
Tell us your business type and what you want evaluated. We'll confirm scope and pricing within one business day.
02
We visit unannounced
A trained shopper visits as a regular customer. Your team never knows it's happening.
03
You get a private report
A scored report across six categories lands in your inbox. Honest, detailed, and yours alone.
04
You decide what's next
Use the report internally, share it with your team, or upgrade to a membership for ongoing visits.
FAQ
Newport Beach businesses ask
Do you serve Fashion Island and Balboa Peninsula businesses?
Yes. We cover all of Newport Beach, including Fashion Island, Corona del Mar, Balboa Peninsula, and the harbor area.
My clientele expects a premium experience — can your scorecard reflect that?
Yes. We weight the scoring toward the categories that matter most for your business type. Premium service expectations are built into how we evaluate hospitality and retail.
Can I use the report to train my staff?
Absolutely. Many clients share the report directly with their team as a coaching tool. The scored categories make it easy to identify exactly where to improve.