How It Works
One scorecard. No warning.
Every visit is scored the same way, so a 4 means the same thing everywhere.
The process
Five steps
Request a quote
Tell us about your business, locations, and what you want rated. We reply within 1 business day.
Pick a two-week window
You choose a two-week window. The exact day and time stay a surprise.
We show up as a real customer
In person, by phone, or online. We use the same 6-category scorecard every time.
You get a private scored report
Star score by category, what went right, what could be better, and practical suggestions.
We help you improve
Optional add-ons and membership keep the improvement going month after month.
The 6 categories
What we score
01
First impression
Outside, entry, signage, waiting area. What does a customer see before anyone says a word?
02
Greeting
How fast and how warmly you're acknowledged. Eye contact, tone, and genuine welcome.
03
Knowledge
Clear, correct answers. Can your team explain what you sell and help the customer choose?
04
Sales effort
The right recommendation, without pressure. Helpful, not pushy.
05
Cleanliness
Counters, displays, restrooms, staff appearance. Clean signals care.
06
Checkout & follow-up
Price as quoted, correct receipt, thank-you, invite back. The last impression matters.
The 1–5 scale
What the numbers mean
Your report
What your report includes
- ✓ Overall star score
- ✓ A page per category with what happened
- ✓ Photos from the visit
- ✓ Practical suggestions ranked by priority
- ✓ Results delivered privately — never posted
SAMPLE REPORT — BLURRED FOR PRIVACY
Our standards
How we operate
- · Paid results are private
- · Public ratings can't be bought
- · Comped meals are disclosed
- · We rate companies, not individual employees, in public
- · We record video only where the law allows