Under-served or over-served?
Stars by X visits businesses unannounced as real customers, scores the experience, and delivers a private report with exactly what to fix. Orange County, CA.
Paid audits are private. Public reviews are independent.
How it works
Book a two-week window
You choose a two-week window. We pick the exact day — you won't know when we're coming.
We show up as a real customer
We arrive unannounced, make a real purchase, and score every part of the experience on a 1–5 scale.
You get a private scored report
A detailed report with your scores, photos, and a prioritized fix list — quick wins, 30-day, and long-term.
One-time audits
Each audit is a one-time purchase. No subscription required.
Phone & Online Check
$349
5 business days
- 2 calls at different times
- Website and mobile review
- Quote request response time
- Google/Yelp profile check
- Scored report with top 5 fixes
Single Visit Audit
$795
7 business days
- 1 unannounced visit
- 6 scored categories
- Photos included
- 5–8 page branded report
- Quick wins / 30-day / long-term fixes
Visit + Video Audit
$1,295
10 business days
- Everything in Single Visit
- Discreet video where legal
- 3–5 training clips
- Staff callouts by role
- 30-minute review call
Team / Employee Audit
$2,495
14 business days
- 3 visits across shifts
- Score card per employee
- Shift comparison
- Coaching plan per person
- 60-minute results meeting
Competitor Check
$2,295
14 business days
- You + 2 competitors on same scorecard
- Side-by-side comparison
- Pricing and offer comparison
- 45-minute strategy call
- Competitor names kept confidential
Multi-Location
Custom quote
Custom timeline
- Chains, franchises, dealerships
- One scorecard across all sites
- Location rankings
- Regional summary
Purchases during visits are billed at cost. 50% of any one-time audit can be credited toward your first membership month.
Membership
Ongoing accountability. 6-month minimum. Certified Badge included while you score 4+ stars.
Bronze
6-month minimum
- 1 surprise visit per month
- 1 phone/online check per month
- Monthly scored report
Silver
6-month minimum
- 2 surprise visits per month
- 1 phone/online check per month
- Trend report
- Monthly 30-minute call
Gold
6-month minimum
- 3 visits per month including 1 video audit
- Employee score cards
- Priority scheduling
- Direct text access
Add-ons
Add-ons never change a score. Only a re-check can.
| Add-on | Price |
|---|---|
| Re-check visit | $495 |
| Staff training session | $995 |
| Manager coaching call | $295 |
| Service scripts | $495 |
| Online presence fix | From $795 |
| Training video reel | $595 |
Certified Badge
$499/yr
Earned only with a 4+ star paid audit. You pay to be rated, never for the badge.
- Earned only with a 4+ star paid audit
- Valid for 12 months from issue date
- 1 surprise re-check per year included
- Removed if a re-check scores under 4 stars
- You pay to be rated, never for the badge itself
Verify a badge
Enter a business name to check if their badge is active, expired, or revoked.
4.6
CERTIFIED
In-store · Phone · Staff
Rated OCT 2025
Valid thru OCT 2026
Harbor Tacos
Public reviews
Independent. Unannounced. Never paid for.
Public reviews are never paid for. Invited or comped meals are labeled and scored the same.
Reviews will appear here as they are published.
Most people stay silent. We don't.
When a business fails badly enough, we document it, contact them, and give them 7 days to respond. Then we post everything — their reply or their silence.
We capture receipts, photos, and notes during the visit.
We reach out to the business directly with our findings.
They have 7 days to respond. We wait.
The review goes up with their response — or their silence.
Nobody can pay to change it or take it down.
Called Out cases will appear here as they are published.